This article shows how to complete KYC (Know Your Customer Identity Verification) at Arch as an individual.
Please note that Arch also provides loans to business entities. Please check our help center article How do I onboard my business entity on how to do so.
Process
Step 1: Navigate to Account
Step 2: Navigate to Identity
Step 3: Start and complete KYC
Common Issues and questions
How long does it take to complete the identity verification?
Often, the identity verification is completed instantly, and you can proceed with your loan application right away. However, sometimes these require manual review (for example, if an automated check couldn't confidently extract information from your provided documents). In those cases it may take up to 24 hours for your KYC to be completed. If you've waited longer than that, feel free to reach out to the team via the chat widget to check in on the progress.
My camera is not working
If you're using your phone to perform the selfie verification, you may need to enable camera permissions in your browser and for the specific website. This is not something Arch can can control, so refer to your phone settings.