Phishing is common in crypto. Scammers send emails, texts, and DMs that copy a company’s name, logo, and tone to get you to click a link, download a file, or share your login details. If you’re not sure a message is really from Arch, here’s what to check.
What Arch will never do
Ask for your password, 2FA codes, or seed phrase, by email, phone, text, or any other channel
Ask you to install software or give anyone remote access to your computer
Pressure you to act within a deadline or risk losing access to your account
If a message asks you to do any of these, it isn’t from us.
Check the sender address
Real Arch emails come from an address ending in @archlending.com. Look at the full sender address, not just the display name, since a display name can say “Arch” even when the address behind it doesn’t. Watch for look-alike domains that add words or swap the ending.
Check the link before you click
On a computer, hover over a link to see where it really goes. On a phone, press and hold the link. Our sites are:
app.archlending.com (where you log in)
A link like archlending.com.example.net is not ours. If you’re not sure, skip the link. Type archlending.com into your browser yourself and log in from there.
Be careful with attachments and downloads
Phishing emails often push you to “download,” “review,” or “sign” a document, usually with a deadline. Some of these files can install software on your computer. If you weren’t expecting a file, don’t open it.
Red flags to watch for
Urgent deadlines or threats to restrict your account
Tax or investing advice
Generic greetings, odd formatting, or small spelling mistakes
A sender or link that’s almost, but not quite, archlending.com
If you get a suspicious message
Don’t click links, download attachments, or reply.
Mark it as phishing or spam in your inbox.
Forward it to [email protected] so we can look into it.
If you think you clicked something
Contact us right away. We’ll help you lock down your account. In the meantime, it’s a good idea to:
Run a malware scan if you opened a downloaded file
Still not sure? Ask us.
We’d much rather confirm a real email than have you fall for a fake one. Reach us at:
Chat: the messenger at archlending.com or in your dashboard
Email: [email protected] or [email protected]
Phone: +1 877 665 4759 (Mon to Fri 9am to 7pm ET, Sat and Sun 10am to 5pm ET)